The Friday Night at the ER game is an experience that causes us to see the roles we play in organizations as interrelated parts of a system – an essential perspective for high performance teams and organizational learning. Yet, understanding and thinking about systems is not enough! It must be paired with actions and behaviors. We aim to teach key actions and behaviors that enable people to apply systems thinking in everyday work. Think of Friday Night at the ER as a practice field. It gives people an experiential understanding and a hands-on opportunity to put systems thinking into practice. Do people in your organization collaborate?
An NBC classic, the celebrated medical drama ER follows the lives County General Hospital staff. ER originally aired on NBC from 1994 to 2009.
What does high-level collaboration look and feel like? Friday Night at the ER shines a bright light on the imperative for collaborating across boundaries. Whether boundaries are functional or professional or jurisdictional or ideational, neither the part nor the system can perform well if we operate within silos. The game experience reveals varying levels of collaboration that people naturally exhibit. It tees up the conversation about what gets in the way of reaching across boundaries for collaborative action, smooth hand-offs and shared responsibility for organization performance.