Clip, don't bookmark. Web Clipper is a browser extension that lets you save any web page, article, or image into Evernote. Download now. What's new in Evernote Web. Evernote Web for Evernote Business has been redesigned to be light, fast, and clear, and packs all the powerful features of Spaces.The new Evernote Web is currently only available using Google Chrome.
After discovering certain websites were taking forever to load - slower than molasses! - and thinking it was my internet connection, I moved on to troubleshoot all the computers in my house.
It was just mine. So I then began troubleshooting all my extensions in Chrome, I discovered Evernote web clipper was the culprit. I would load the same page in Safari (which did not have the Evernote webclipper installed) and the same website page would load fast and fine. I have disabled my clipper for now Please fix this issue pronto! They are 'sort of' responding on Twitter saying they are 'aware of' the issue, which was what they said when Presentation Mode was removed in January.of 2017. We need to focus on the positive.
Their promos asking people to upgrade from Premium to Business appear to work splendidly. I'm not going to tell another customer how to cope, but I draw nothing positive from the fact that a promo works for a more expensive product I don't need. Why doesn't the web clipper work?
If one can guess anything in this fog of confusion, it's that Evernote does not consider its regular customers a priority. Presentation Mode, Evernote Food (which I used), etc., were not core features. If Evernote didn't see the negative reaction coming to removing so many features from the Chrome web clipper, then it doesn't know its customers very well and that is disturbing. I've gone through Twitter and seen messages several days old that reported problems.
As discussed before, we shouldn't have had to stumble upon this, we should have been notified with a full explanation. It is very important to manage customers' expectations. I'm not being pedantic, it's what I'm used to from my interactions with other companies that had excellent customer service. I have no idea why some people in this forum are expecting the rest of us to take solely on their uninformed say-so that this situation was both unpreventable and that Evernote is doing its best to fix the clipper. How are we supposed to know that?
What happened? How did it happen? What is the time frame for resolving these issues? It's hard to believe they have no idea.
Lastly, we are not developers, we are not relatives of the CEO, we are customers, many of long-standing, and many of us pay for the service. We have every right to be unhappy about the problem and how it is being handled. It's partly a trust issue now. I was joking about the ads working splendidly as they are annoying, especially so for those of us who pay for the service. They did respond to me on Twitter and said missing features will be restored in 'subsequent updates' so it doesn't sound like this I've used Evernote forever and individual customers haven't appeared to be a priority for ~three years as that's when they started scaling back features and dropped customer support. Either they are getting arrogant and figure if Apple doesn't need to offer customer support, they don't either or they are eying companies like Dropbox and Pinterest who are going to IPO for more money than any of us imagine and getting ready by cutting internal costs to look better for investors. The good part of this is they are a subscription service so customers can walk away if they don't get things in order.